NHS Online Is Useful, To Those Who Can Get Online.
As NHS Online begins to scale, an uncomfortable truth needs attention:
▪️ 7% of UK households have no internet access
▪️ Nearly 1 million households cancelled broadband in 2024–25 due to cost
▪️ Around 10 million adults lack foundational digital skills
▪️ Rural connectivity gaps remain significant
For many, an app-first healthcare model sadly isn’t “convenient” — it’s inaccessible.
Digital health should reduce inequality, not reinforce it. Access-IT, our community digital inclusion product, unlocks this service to everyone.
