Lack of Information – How AI Helps Us Understand What We Actually Have.

After many years of working within control rooms, large-scale events, public safety and now leading a technology company, one thing has become increasingly clear to me:

Public safety rarely fails because information isn’t available. It fails when understanding fragments.

Most environments are saturated with data: incident logs, communication traffic, CCTV, near-misses, public reports etc.

The challenge isn’t volume, the challenge often seems to be that the true meaning doesn’t always travel with the various pieces of information.

This is where, in my opinion, a greater use of AI, if used appropriately, will be genuinely transformative. Not by replacing people or adding noise, but by connecting information organisations more often than not, already hold, often sadly, information they didn’t realise was relevant until it was too late to connect it.

Recent public-sector research shows that AI adds most value when it helps teams surface relationships, sequences and patterns that were previously hidden across multiple systems and organisational boundaries, thus turning unknowns into knowns sooner, not perfectly, but earlier and therefore more rapidly supporting the build of the overall operational picture.

To be clear however that earlier awareness still relies on humans to test it against reality.

Therefore before asking what more data do we need?

Perhaps the better question is: “Where does understanding disappear today and how could AI help us recover it without losing human judgement?”

getITright and its partners are helping to ask and answer this type of questions with our clients.

If you think we can help your organisation to get its IT right, Contact Us today.